Blog
Ideas worth your time
Essays on building support that respects everyone's time.
EngineeringHow we cut our reply time to under 2 minutes
MCMaya Chen
2026-07-28 · 8 min read
Design
Designing a support workspace that feels calm
Product
The hidden cost of context switching
Operations
Scaling support without scaling headcount
Engineering
Why we rewrote our queue in Rust
Customer Stories
Onboarding 200 contractors in an afternoon